Troubleshooting

If you think that something doesn’t work as described, please follow the next steps exactly in this order and do not skip any of them. 99% of the times the traders misunderstood the functionality of the EA or they just made a minor mistake, for example not enabling Auto Trading.

1. Go to the product’s page and read the descriptions carefully. Don’t forget to click the video player button and watch all the videos in the list and also read the EA’s manual.

Most of the times traders assume that an expert advisor is supposed to do this or that function, while in fact it was never intended to do so.

   2. Enable the AutoTrading, Allow live trading, Allow DLL imports and check the Experts logs for errors.

This is basic MetaTrader knowledge and unfortunately we don’t have much time for forex trading lessons. This video might help, but please learn to trade prior using any automated tool.

3. Make sure that you entered your email in the EA’s ClientEmail input (for clients).

This only applies if you are already one of our clients using your personalized EA on a live account. Trading on demo accounts is not affected and this step can be safely ignored.

4. Finally, click the Request Help button below and include all the required information in your request:

How to save Metatrader expert advisor settings

What we cannot help you with

• there are brokers that don’t allow hedging (ie opening of opposite orders on the same chart/pair) and we do have expert advisors that hedge (Auto Recovery, Fluid, NonLagMA etc.) - make sure your broker allows you to hedge if you’re using any of these EAs functions and change your broker (recommended) if it doesn’t;
• some expert advisors display broker/trading information/limits on the chart. These are imposed by them (brokers) and cannot be avoided. If your lotsize (or the EA’s order lotsize) is not within the minimum and the maximum lot size allowed by the broker, and not  a multiplier of the lot step, your order won’t be placed. - check/ask your broker for these values and limitations;
• sometimes, less reliable brokers might tag your demo account as live account, so when you will try to use a demo version of a RobotFX EA, this will close the terminal; as explained here, you must tell your broker about this so they can fix their mistake

HELP REQUEST FORM

Before filling the help request form above, please make sure that you are using the latest version of our product.